Outdoor Cinema FAQ
How do I purchase tickets?
Tickets can be purchased online at www.trentham.co.uk and at the Garden Entrance and new Visitor Centre during normal opening hours. Please note that to comply with the government’s track and trace system we will need to take full contact details for the person making the booking, including name and email, at the time of purchase. Tickets will be available online up until the evening of the screening, subject to availability.
Can we have our tickets sent out in the post?
To minimise contact, all tickets purchased online will be emailed to the email address provided at the time of sale and must be presented at the entrance to the event on a printed page or on a mobile phone, tablet or other device for electronic scanning. All members of the party should arrive together with one copy of the print at home ticket. We would recommend that tickets should be saved as a PDF or screenshot prior to arrival in case of poor phone signal. Customers arriving without a valid copy of their ticket will be refused entry.
Printed tickets will be provided for purchases made at the Garden Entrance or Visitor Centre. If you are purchasing online but require printed tickets please contact us at firstname.lastname@example.org
Is there a group discount?
In line with government guidance, groups meeting in either private or public spaces cannot currently exceed more than 6 people from different households, or two separate households. We therefore cannot accept bookings for large groups at the present time.
Do carers accompanying disabled persons require a ticket?
Carers accompanying a registered disabled visitor will be granted access free of charge to the screenings but will need to pre-book a ticket to ensure we are managing our capacity levels effectively. Guests are eligible to apply for carer tickets if they receive one of the following:
- Disability Living Allowance (DLA)
- Attendance Allowance (AA)
- Personal Independence Payment (PIP)
- Armed Forces Independence Payment (AFIP)
- Blind Persons Registration.
To arrange a ticket please email email@example.com with the email subject Carer ticket so that we can assist you.
Can I bring children?
Children are welcome to attend the screenings, but please be aware that they must adhere to the film’s certification and our team will have to check ID (i.e. passport) to make sure that audience members are the suitable age to see the film. Concession tickets are available for children under 16 years of age and free tickets are available for children under 3 years of age. All children aged under 16 must be accompanied by a responsible adult at all times, aged 16 (sixteen) years and over.
What is a VIP gazebo?
If you’re celebrating a special occasion, or would like your own private space for these screenings under the stars, why not book a VIP Gazebo? Bring your own picnic, or pre-order a Totally Delicious picnic hamper* and let us do the rest. We’ll provide a 3m x 3m gazebo plus private grass space, 6ft trestle table and 6 Trentham deckchairs all located within the premium seating area with an elevated view across the lake. The cost is £45 per gazebo for this event, in addition to event tickets.
All our gazebos enable your group to comfortably social distance from others at the event. They are situated at least 2 metres apart, are enclosed on 3 sides and have a private grassed area which features a bunting boundary. Gazebos and deckchairs are cleaned after every screening using anti-viral spray.
In line with social distancing guidelines, gazebos are recommended for a maximum of 6 people from different households or two households.
*additional charge applies
Are these screenings Covid-19 safe?
According to the latest government guidance, open air cinema events can take place with social distancing measures implemented.
We have dramatically reduced capacity levels in our amphitheatre area to a third of their normal capacity, to ensure that all visitors have plenty of space and will be able to sit at a safe distance from any adjacent audience groups. We will have an increased staff presence in the amphitheatre area to help monitor guest seating and ensure social distancing is being adhered to.
We have implemented measures such as a one-way system, safe queuing areas and extra toilet and handwashing facilities to make these screenings as safe and comfortable as possible for our visitors. We will send you an email in advance of your visit with all the details you need to know on the measures we are implementing for your safety.
What time will the screening start?
Doors will open at 7pm unless stated otherwise. Screenings will not start until natural light levels are sufficiently low, this will be approximately 20-30 minutes after sunset.
What is the latest time I can arrive at the venue?
Event entry will be permitted until 8.30pm on the night of the event(s). Anyone arriving after this time will be unable to access the screening area.
Will the screenings go ahead even if it rains?
Screenings will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the screening time as the weather can change rapidly. Please check the weather forecast in advance and be prepared for the Great British summer. Screenings will only be cancelled if the weather conditions present a danger at screening time. Visitors accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by The Trentham Estate. In the unlikely event that a screening is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media channels.
What happens if the event has to be cancelled due to COVID-19?
If a screening has to be cancelled due to government restrictions or another situation relating to COVID-19 all ticket holders will receive a refund or their purchase.
I can no longer attend the event, can I get a refund?
Unfortunately we cannot provide refunds if the screening is still going ahead and you are unable to attend. We may, subject to availability, be able to transfer your booking across to another screening, please email firstname.lastname@example.org with this request.
Can I smoke at the screenings?
Smoking and vaping are not permitted inside the audience seating area; therefore we ask that you move away from the crowd to smoke in the designated smoking area out of respect for other audience members.
Can I bring something to sit on?
Please note that apart from the VIP gazebo, no seats are provided so please feel free to bring a picnic chair or blanket to sit on. Seating is in the open air on variable ground conditions so please ensure you bring appropriate provision for your needs. Tents, awnings, umbrellas or canopies or any item which could obscure other visitor’s views are not permitted.
Are there toilet facilities?
Yes, in addition to our existing toilet facilities by the tearoom, there will be individual toilet cubicles at the event to reduce queuing. Toilets are deep cleaned daily and will be treated throughout the event with anti-viral spray. There will also be additional hand washing/hand sanitising facilities.
What should I wear?
The screenings are all held outdoors so please ensure you wear appropriate clothing but also feel free to embrace the grandeur of the events and turn out in your dapper best! Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in.
Will food and drink be available on site?
A range of food and drink will be available at the screenings, including our pre-bookable Totally Delicious picnic hampers. You are also welcome to bring a picnic with you and your own drinks as long as they are within our allowance guidance.
Can I bring alcohol?
As these are family friendly, picnic events you are welcome to bring a moderate amount of alcohol with you, which we have defined as four cans of beer or cider, or a 75cl bottle of wine, or four cans of combined spirit and mixer per adult. Please do not bring any excess alcohol to the site as you will be asked to dispose of it before entering or will be refused admission. Please note that glass of any kind is not allowed, including bottles of wine and beer. All drinks must be in plastic or cans and please use plastic to drink from as opposed to glass that can easily break.
Can I bring a dog to the screening?
With the exception of assistance dogs, dogs are not permitted into the screening.
Which items cannot be brought into the arena?
For the safety of our staff and our visitors, there are certain other items which are not allowed in the arena. It is essential that you check the terms and conditions for the complete list of prohibited items, however the most common prohibited items to be aware of are:
- Glass of any kind including bottles and jars
- Knives – remember to pre-cut your picnic foods
- Barbeques and candles