Hot Summer Saturday Date Frequently Asked Questions
Book advanced tickets online or visit the garden entrance.
All remaining events for Summer 2018 are now SOLD OUT. On The Day tickets will not be available.
Q1: Should I book in advance?
A: Yes, we have a limited capacity for each concert, and once this is met, no more tickets will be sold. All tickets for the remainder of Summer 2018 are now sold. On The Day Tickets will not be available for any concerts, sorry.
Q2: Will I be able to book tickets on the day?
A: All concerts for the remainder of 2018 are now SOLD OUT. No On The Day tickets will be available.
Q3: Why do you need our contact details, how do you use them?
A. When you purchase an event ticket, we take your contact details so that we can keep in touch should the event be cancelled, and also to send you our latest news, membership and upcoming event information - including customer satisfaction surveys. Only trusted staff, and contractors (such as our mailing house or email provider) who specifically need this information, have access to your personal information. You can opt out of our communications at any time, either at the main entrance, or by unsubscribing from our emails. Here at The Trentham Estate we take protecting information seriously; for more detail on how we use your personal information, please read our Privacy Notice, and GDPR blog.
Q4: Where and when can I buy tickets?
A: All tickets for the remainder of the 2018 Summer Concert line up are now SOLD OUT. All tickets are non-refundable and non-transferable and so no more tickets will be made available from Trentham directly. Please check our Facebook event pages where unwanted tickets are often sold at face value (we are not involved in any transactions which take place on our Facebook pages and cannot be held responsible for these sales).
Q5: Can I buy tickets over the phone?
A: All concerts for the remainder of the 2018 Summer Concert line up are now SOLD OUT.
Q6: How can I book a gazebo space?
A: Sorry gazebo spaces have SOLD OUT for all 2018 concerts. If you’ve pre-booked - the pitches are 3m x 3m in size and allow you to bring your own gazebo to put up in that space, gazebos and/or furniture are not provided. Your gazebo space will be marked with the bookers name. We do not allow gazebos, tents or wind breakers in any other areas outside of these allocated areas. Set up is from 5.30pm on the evening of the concert.
Q7: Can we have our tickets sent out in the post?
A: Yes, there will be an additional charge for recorded delivery to have your tickets sent out - this is £3. Otherwise you can collect them from the Gardens Entrance before or on the day of the event. You need to allow 5 working days for delivery of postal tickets and you must choose this option online at the time of booking.
Q8: The event I want to go to has sold out - can I be put on a reserves list?
A: Once an event has sold out, there will be no additional tickets sold. We advise that you post on Trentham’s Facebook on the event you are interested in. If you purchase tickets from another customer on Facebook, Trentham cannot be held responsible for this transaction. If you have purchased Annual Ticket Holder discounted tickets, but are not an Annual Ticket Holder, or you membership has expired - you will be asked to pay the £5 difference in ticket prices on arrival at the event.
Q9: I am an Annual Ticket Holder to Trentham Gardens, can I purchase my event tickets online?
A: Yes, Annual ticket holders can book their event tickets in advance, online. Annual ticket holders must enter a valid membership number, which can be found under the bar code on the back of the Annual ticket, and can buy one ticket per card holder, per event. Annual tickets must be valid for the purchase of discounted event tickets. See Question 14 for passes that expire before the event date.
Q10: Where can I find my membership number on my Annual Ticket?
A: You will find your membership number on your membership card. Your number will either begin with TRE followed by six digits or will be a five digit code which can be found below the bar code.
Q11: I have booked tickets online and received a confirmation from WorldPay, but haven’t received a confirmation email from Trentham, are my tickets booked?
A: Please allow 24 hours for your Trentham confirmation email to reach your inbox. Some emails may be flagged as spam by your email provider, so please be sure to check your junk box. Occasionally some transactions can time out before Trentham’s confirmation email is sent - in most cases your tickets have been allocated, and we just need to re-send your Trentham confirmation email. Please provide the email you used to book the tickets with and the event,to firstname.lastname@example.org and we will check and confirm as soon as possible. Thank you.
Q12: Can I print my tickets off at home?
A: No - tickets are available to be posted to you (£3.00 delivery charge - see Q7), or you can collect from the garden entrance.
ANNUAL TICKET HOLDERS
Q13: Do Annual Ticket Holders get a discount?
A: Yes, holders of a valid Annual Ticket get the published discounted rates. This discount does not apply to guests accompanying an Annual Ticket Holder. The Annual Ticket must be valid on the day of performance to be eligible for discount. Please have your annual ticket ready to present to staff when purchasing tickets in house and upon entrance to the event. Those who cannot produce a valid membership card on entry will need to upgrade their ticket and pay £5 before entry to the event is granted.
Q14: I’m an Annual Ticket Holder but have purchased non- annual ticket holder tickets by mistake, can I have the difference refunded?
A: If you bring your tickets back to Trentham within 7 days of purchasing, we can try to rectify any problems, however after 7 days we are unable to change any bookings.
Q15: I’m an Annual Ticket Holder, but my pass is due to expire before the date of the concert - do I still get the discount?
A: Yes, however we will keep your event tickets until you renew. Once you have renewed your annual ticket you will be able to collect your event tickets. If you do not renew, you will need to upgrade your discounted tickets and pay the additional £5.
Q16: I’ve lost my tickets - can I still come to the event?
A: Tickets WILL NOT be re-issued to replace tickets that have been lost or stolen - once tickets are issued they are the customer’s responsibility. As such, tickets that have been lost or stolen will NOT be refunded. Please check your tickets carefully upon receipt.
Q17: Do I have to pay the garden admission charge on top of the event ticket price?
A: Admission to the events is from 5.30pm. If you wish to visit the gardens during the day you need to purchase a day ticket. For entry to the amphitheatre after 5.30pm, you will need to exchange your event ticket for a wristband which will be available from the garden entrance from 5.30pm.
Q18: Can I bring the dog?
A: Sorry - for the dogs and other visitors’ safety, dogs are not allowed to the events. With the exception of assistance dogs.
Q19: Can I bring a BBQ?
A: Unfortunately, we do not allow BBQ’s at the events as no naked flames are permitted on site. There is BBQ food available to purchase and you are most welcome to bring a picnic.
Q20: Can I bring my own booze?
A: Yes, we allow alcoholic drinks to be consumed in moderation, there is also a bar available at the event. We reserve the right to remove alcohol from customers believed to be drinking in excess and/or ask them to leave. Challenge 25 will be in operation at all of our concerts and so anybody who appears to be under the age of 25 will be asked for ID when bringing alcohol onto site or purchasing from the bar located at the Italian Gardens Tearoom.
Q21: Is there disabled access to the concerts?
A: Yes, the route from the car park to the Amphitheatre is wheelchair friendly, and there are accessible areas on the Amphitheatre for wheelchairs. Assistance dogs are welcome.
Q22: Do I need an adult to accompany me to the event?
A: Yes, if you are aged 15 and under. If you are 16 or over you do not need an adult to accompany you to our events. Challenge 25 will be in operation, see Q20.
LOCATION & LEAVING SITE
Q23: Where do the concerts take place?
A: The events are on the grassed Amphitheatre which is the area between the lake and the Italian Garden Tearooms.
Q24: Are the events outdoors?
A: Yes all of the events are outdoors. The seating area is the grassed banks of the Amphitheatre. It is not a covered area. It’s open to the elements so bring suitable clothing and something to sit on.
Q25: Will food and alcohol be sold at the events?
A: There will be a bar and BBQ located to the side of the Italian Garden Tearooms. Or, if you prefer, you can bring a picnic and maybe a bottle of wine! Challenge 25 will be in operation so if you’re lucky enough to look under age 25, please ensure you bring proof of age ID with you.
When leaving the site, please consider our neighbours, leave quietly and have a safe onward journey home.
Q25: Can I leave my car at Trentham overnight following the concert?
A. Yes, you are welcome to leave your cars on our carpark overnight, however please be aware that all cars are left at the owner’s risk and Trentham cannot be held responsible if any loss or damage should occur. We ask that all cars are collected by 10am the following day.
Q26: Where is the taxi pick up point?
A: All taxis will be directed to the taxi pick up point. As you exit via the gardens entrance, turn right and then left taking the path that leads you past Cadwaladers on your right. The pick up area is in that location of the carpark.
Q27: What if I book my tickets but then can’t make the event?
A: Tickets are non-transferable and non-refundable once purchased, so please be sure before you book your tickets.
Q28: What if it rains on the day of the event?
A: If it is bad weather on the day of the event, but the performance carries on as scheduled, there will be no refunds. Rain ponchos are available to buy from our Gardens Entrance.
If storms are forecast, please be advised that the decision to cancel will not be made until approx 6pm, and will be announced on social media/website.
In the unlikely event that a performance is cancelled refunds will be given, however they will not be given on the date of the event.
Q29: I’ve booked my tickets, but I made a mistake - can I change them?
A: If you bring your tickets back to Trentham within 7 days of purchasing, we can try to rectify any problems, however after 7 days we are unable to change any bookings. Please email email@example.com with full details on the tickets you would like refunding and we will get back to you.
If you cannot find the answer to your question, please e-mail firstname.lastname@example.org or call 01782 646646, 9am-8pm.