Fireworks Frequently Asked Questions
Booking your Tickets for Trentham Gardens Firework Display
Q: Should I book in advance?
A: Yes, we have a limited capacity for each event, and once this is met, no more tickets will be sold. If all tickets are sold out before the event, on the day tickets will not be sold. Plus - advanced tickets are cheaper!
Q: Where and when can I buy tickets?
A: You can buy advanced tickets 24 hours a day online or in person at the gardens entrance during opening hours. Advanced tickets are available at the Gardens Entrance until the day prior to the event and online tickets are available until 5pm the day prior to the events (if tickets are still available). On the day ticket prices are valid all day on the day of the events and grant access to the gardens from 5pm (unless tickets are sold out prior to the day of the event). On the day tickets are NOT available to buy online, sorry.
Q: Are my tickets transferable?
A: Tickets are only available for use on the event date they were purchased for. Please be careful that you have selected the correct day (Friday or Saturday) as tickets to our events are non-refundable and non-transferable, with the exception of online tickets which can be refunded within 7 days of purchase, but no later than 7 days prior to the event.
Q: Where can I buy tickets?
A: Tickets are available to purchase from 10am on Monday 9th September online at www.trentham.co.uk or at our Gardens Entrance. If you are purchasing tickets online and have an Annual Ticket to Trentham Gardens, please have your annual ticket ready as you will need to input your membership number to receive a discount.
Q: I have booked tickets online and received a confirmation from WorldPay, but haven't received a confirmation email from Trentham, are my tickets booked?
A: Please allow 24 hours for your Trentham confirmation email to reach your inbox. Some emails may be flagged as spam by your email provider, so please be sure to check your junk box. Occasionally some transactions can time out before Trentham's confirmation email is sent - in most cases your tickets have been allocated, and we just need to re-send your Trentham confirmation email. Please email your name and event to email@example.com and we will check and confirm as soon as possible. Thank you.
Q: Do I have to pay the garden admission charge on top of the event ticket price?
A: No, the gardens close at 4pm, and gates open to the event at 5.00pm. If you wish to visit the gardens that day, you'll need to purchase a garden day ticket.
Q: Will I be able to book tickets on the day?
A: Unless tickets have sold out before the day of the event, then yes, you can purchase tickets on the day in person at the entrance until capacity for the event is met. On the day tickets are NOT available to buy online, sorry. Last year 100% of tickets sold out prior to the day of the events, so we would recommend booking tickets in advance to avoid disappointment.
Q: The event I want to go to has sold out - can I be put on a reserves list?
A: Once an event has sold out, there will be no additional tickets sold. We advise that you post on Trentham's Facebook. If you purchase tickets from another customer on Facebook, Trentham cannot be held responsible for this transaction.
Annual Ticket Holder Bookings
Q: I am an Annual Ticket Holder to Trentham Gardens, can I purchase my event tickets online?
A: Yes, Annual Ticket Holders can book discounted online event tickets in advance. Each member can purchase on discounted ticket for each date. You'll just need your membership number handy.
Q: Where can I find my membership number on my Annual Ticket?
A: You will find your membership number on your membership card. Your number will either begin with TRE followed by six digits or will be a five digit code which can be found below the bar code.
Q: I'm an Annual Ticket Holder but have purchased non- annual ticket holder tickets by mistake, can I have the difference refunded?
A: If you bring your tickets back to Trentham within 7 days of purchasing, we can try to rectify any problems, however after 7 days we are unable to change any bookings.
Q: I'm an Annual Ticket Holder, but my pass is due to expire before the date of the concert - do I still get the discount?
A: Yes, however we will keep your event tickets until you renew. Once you have renewed your annual ticket you will be able to collect your event tickets. If you do not renew, you will need to upgrade your discounted tickets before we allow you entry into the event.
Ticket Delivery and Collection
Q: Can we have our tickets sent out in the post?
A: Yes, there will be an additional charge for recorded delivery to have your tickets sent out - this is £3. Otherwise you can collect them from the Gardens Entrance before or on the day of the event. Tickets will be posted two weeks prior to the event you have selected.
Q: Can we collect our tickets on the day of the event?
A: We recommended you collect tickets before the day of the event and all tickets must be collected before 3pm on the day of your chosen event.
In the unlikely event of a cancellation or postponement, the decision will be made at 10am on the day of the event. If the event is cancelled, refunds will be issued within 2-5 working days. Refunds will not be available over the phone or at the gardens entrance. In the event of postponement, if you are unable to make the alternative date you will need to contact firstname.lastname@example.org stating your booking reference number and the last 4 digits of the card the booking was made from. If you are already in receipt of your tickets, you will need to return them to Trentham Estate either in person or via post at Management Suite, Trentham Estate, Stone Road, Trentham ST4 8AX. Once returned, the refund will be issued within 2-5 working days.
Q: What if it rains on the day of the event?
A: If it is bad weather on the day of the event, but the performance carries on as scheduled there will be no refunds.
Q: What if I book my tickets but then can’t make the event?
A: Tickets are non-transferable and non-refundable once purchased with the exception of tickets purchased online which can be refunded within 7 days; if you would like to request a refund please contact email@example.com
Q: What if I’ve lost my ticket?
A: Tickets must be kept very safe as we cannot re-issue lost tickets. You must have a valid ticket to enter.
On the Night
Q: Is the event outdoors?
A: Yes, the event is outdoors. There is no seating area, and no area that is covered. We suggest that you bring suitable clothing.
Q: Where do the fireworks take place?
A: The fireworks will be set off above the lake. Viewing areas will be in the Italian Gardens.
Q: What time does the event start?
A: The gates open at 5.00pm, the bonfire will be lit at 6.30pm and the fireworks will be set off at 7.30pm. There will be additional entertainment on stage between these times as well as a fairground. All timings are approximate.
Q: Can I bring sparklers?
A: Unfortunately, for the safety of our visitors, sparklers (or any other fireworks) are not allowed at our firework events.
Q: What activities are there for children?
A: There will be a fairground and games stalls for children, and performances on the stage throughout the event!
Q: Can I bring the dog?
A: Sorry - for the dogs and other visitors’ safety, dogs are not allowed to the event, except assistance dogs. Please bear in mind the noise of the fireworks if you are considering bringing an assistance dog, to avoid them getting distressed!
Q: Can I come in and out of the gardens during the event?
A: Yes, but you will need to speak to a member of staff on exiting to get a re-entry wristband.
Q: Can I bring a BBQ?
A: Unfortunately we do not allow BBQ’s at the events.
Q: Is there disabled access to the event?
A: Yes, the route from the car park to the Italian Gardens is wheelchair friendly, and there are accessible areas in the gardens for wheelchairs. Disabled toilets will be located at the Italian Garden Tearooms and in the Italian Gardens. Please show your blue badge to the car park marshals who will direct you to an appropriate space / drop off point. Please see our accessibility page for further information.
Q: Will the Shopping Village be open late?
A: All of the shops have been asked to stay open later for the event, however as they are independently managed, some may not. Several of the cafes and restaurants are open until late - see above.
Exiting the Event
Q. How long does it take to exit the car park?
A: The fireworks event has one of our largest capacity crowds of the year. Inevitably, there are delays in exiting the car park. To help ease congestion please reverse into your parking space on arrival, making driving off easier. Follow the directions of our car park marshals. Bring a car park picnic and be prepared for a wait - please consider our neighbours and don’t peep. Last year the car park was completely clear within an hour of the end of the firework display. We will also have a second exit open to the A34 behind the Garden Centre.!