Jobs in the Restaurants at Trentham
Jobs at Trentham Shopping Village
Jobs at Trentham Gardens

Jobs at Trentham

The Trentham Estate is a thriving business community - over 700 people were employed here during the Summer. It might also be well worth you coming to look around the Shopping Village, as short-term vacancies are often posted in the shop windows.

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Current Vacancies

The Trentham Estate Logo
Event Operations Lead
18/06/2021

The Purpose

Our purpose is to nurture and grow this wonderfully special place for people, nature and wildlife to thrive. This role will be key to our success, as you’ll oversee and co-ordinate all operational deliverables for events held at Trentham enabling us to drive our ambitious growth plans.

The Person

We are looking for a highly motivated and task driven individual to step into our new Event Operations Lead role! You’ll be a confident and organised event lead who has a proven background in leading/motivating a team and taking ownership of event delivery end to end!

Required Experience

  • Experience operational event management gained with a hotel or leisure environment.
  • Excellent organisation and communication skills.
  • Highly engaged with the ability to lead and motivate an operational team.
  • Outstanding attention to detail, ensuring all aspects of operational event delivery are at their highest.
  • Able to think outside the box and share new ideas.
  • A good understanding of systems and commercial awareness.

Key Accountabilities

  • Plan and co-ordinate with relevant team managers all operational service delivery linked to events.
  • Prepare operational activity documentation required to comply with event Health and Safety.
  • Ensure effective communications links between operations and commercial teams are in place for events.
  • Produce pre-tender documentation for outsourced services and manage the end to end process of procuring services.
  • Operationally manage all services (in-house & external) on event days.
  • Work collaboratively with the Facilities, Gardens and Visitor Experience Teams to operationally support events.
  • Take ownership of operational event delivery including incident management and problem resolution.

In relation to generic responsibilities

  • As part of the effective delivery of our Performance Development framework, provide coaching and regular feedback to maximise. performance delivery and development, encouraging collaboration and empowerment.
  • To ensure effective communication that enables engagement and enablement.
  • Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations.
  • Develop and ensure safe working practices.

Essential Skills/Qualifications

  • Excellent knowledge of Microsoft 365 packages.
  • Proven background in event planning/delivery.
  • Excellent time management and organisational skills/ability to work to tight deadlines.
  • Communication and interpersonal skills.
  • Teamwork and the ability to foster good working relationships.

For safeguarding reasons, the company requires employees in this position to undergo a basic DBS check, which will show unspent convictions only. The results of the DBS check would be dealt with on a case-bycase base.

Apply for this position.

Assistant Manager
21/06/2021

The Purpose

Our Assistant Manager plays a crucial part in our welcome team, taking ownership of the visitor experience from the first point of contact. You’ll focus on driving performance through the team by empowering individuals and supporting development.  

The Person

We are looking for a customer focused, and service driven individual, someone who is passionate about creating long lasting and positive experiences for customers to encourage return visits.

You’ll lead by example and encourage other team members to take on new challenges with focused aspirations. You will focus on targets and target audience, introduce and deliver incentives to reach targets. Whilst measuring and monitoring performance and taking action to modify sales when required.

Required Experience

  • Ability to handle face to face customer conflict to reach amicable resolve for both parties

  • Experience in achieving sales targets

  • Managing a motivated team towards achievement of sales targets and customer satisfaction

  • People management skills, listening, coaching, directing, time management

  • Training and coaching experience

  • EPOS and cash handling experience

  • Ideally first aid trained

Key Accountabilities

  • Ensure enough tills are available, prioritise online bookers and disabled visitors needing assistance. Provide Annual Ticket holders with priority entry when possible. Prevent misuse of annual and day tickets by ensuring gate is monitored and act when non-compliant.

  • Liaise with all group organisers to give guidance on providing best possible visit for their group. Provide booking forms and Great for Groups leaflet. Update business information with provisional bookings and send out confirmation letters.

  • Ensure compliant with safe and float requirements, preparation of workspaces with all tools available ready for staff to carry out duties throughout the day without interruption.

  • Handle enquiries and provide assistance and guidance on appropriate ticket and activities available to enhance their visit

  • Communication with external partners, tenants eg. Totally Delicious and TWA when closures are pending or events taking place which may affect their daily routines.

  • Co-ordinate weekly leaflet drops to all the shops, Garden Centre, eateries and Hotel on site.

  • Co-ordinate poster changes throughout the site.

  • Record lost property and return where possible.

  •  As part of the effective delivery of our Performance Development framework, provide coaching and regular feedback to maximise performance delivery and development, encouraging collaboration and empowerment

  • Ensure effective communication that enables engagement and enablement

  • Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations

  • Develop and ensure safe working practice

For safeguarding reasons, the company requires employees in this position to undergo a basic DBS check, which will show unspent convictions only. The results of the DBS check would be dealt with on a case by case base.

Apply for this position.

The Trentham Estate Logo
Welcome Assistant
21/06/2021

Are you looking for that break into the hospitality industry? Are you a people person looking for your next challenge? If so, this is the role for you!

The Purpose

Our Welcome Assistants play a pivotal role, being the first point of contact for visitors ensuring an warm and friendly welcome to the Trentham Estate. You’ll provide efficient ticket transactions to customer’s, offering accurate and engaging attraction and activity information.

The Person

We are looking for a customer focused and service driven individual, someone who is passionate about building rapport with customers. As a Welcome Assistant, you’ll encourage return visits by creating positive and long lasting impacts allowing you to reach sales targets.

Required Experience

  • Previous experience in a similar environment such as a visitor attraction, hospitality provider or retailer is essential.

  • Have excellent customer service and communication skills

  • Target driven

Key Accountabilities

  • You’ll assist visitors and inform them of any closures, what’s new in the Gardens, advise pricing structure prior to heading to the cashier or joining the queue.

  • You’ll be visible at all times in the entrance and available to assist with enquiries, directions, queue management and accessibility (wheelchair hire and access assistance).

  • Ensure the garden entrance environment is well presented. Do everything you can to ensure a happy visit that enhances a referral or a return, encourage reviews. Handle visitor feedback, remedy if necessary or possible, record and feedback to the management team.

  • Not only providing visitors with tickets we are also here to offer information and directions in relation to the category you are selling to such as a family would find it useful to be informed where the play area is situated

  • During peak times to monitor tickets for validity, deal with any misuse and provide general assistance and guidance to visitors. There will also be a requirement to monitor the outside gate for visitors exiting during busier periods.

  • Contribute to team targets, work collaboratively within the marketing, events particularly closely on event days such as summer concerts and fireworks, visitor experience team and with the garden, estate and shopping village teams.

This role is seasonal, finishing September 2021.

Apply for this position.

Sous Chef at Can Do Cocina
14/05/2021

Can Do Cocina, an independent Spanish tapas restaurant based at Trentham Shopping Village are looking to expand our kitchen team. We are looking for hard-working, innovative chefs to move our business forward.

We are recruiting a full-time Sous Chef for immediate start.
£22,000-£24,000 (dependent on experience) per annum.

Tips are divided between the whole staff and distributed weekly. These are calculated based on hours worked. Bonus schemes are also available. 

Potential candidates should send a CV and covering letter FAO: Matt & Jess, to: office@candococina.co.uk

Chef de Partie at Can Do Cocina
14/05/2021

Can Do Cocina, an independent Spanish tapas restaurant based at Trentham Shopping Village are looking to expand our kitchen team. We are looking for hard-working, innovative chefs to move our business forward.

We are recruiting a full-time Chef de Partie for immediate start.
£19,000 (dependent on experience) per annum.

Tips are divided between the whole staff and distributed weekly. These are calculated based on hours worked. Bonus schemes are also available. 

Potential candidates should send a CV and covering letter FAO: Matt & Jess, to: office@candococina.co.uk

Pastry Chef at Can Do Cocina
14/05/2021

Can Do Cocina, an independent Spanish tapas restaurant based at Trentham Shopping Village are looking to expand our kitchen team. We are looking for hard-working, innovative chefs to move our business forward.

We are recruiting a Pastry Chef for immediate start.
20 hours initially with potential for more hours.
£9 per hour

Tips are divided between the whole staff and distributed weekly. These are calculated based on hours worked. Bonus schemes are also available. 

Potential candidates should send a CV and covering letter FAO: Matt & Jess, to: office@candococina.co.uk

Team Member at Crepe and Waffle House
14/05/2021

The Crepe and Waffle House are looking for a Team Member who can effectively deliver an exceptional customer experience, in all areas of the workplace whilst ensuring that all company and brand standards, policies and procedures are adhered to.

Key areas of responsibility include:

  • Ensure that the guest always receives the highest standards of product, presentation, and service.
  • To complete training in compliance with company standards and where applicable by law.
  • To be self-motivated and ensure the motivation of colleagues.
  • Support the management team with training of new staff.
  • Asses your performance as part of your performance review with your line manager.
  • Maintain discipline and take appropriate action where necessary in accordance with the Company Staff Handbook, reporting all issues to your line manager.

Apply with Indeed here

Cooks of Trentham
Part-Time Staff Member at Cooks of Trentham
01/06/2021

Cooks of Trentham are looking for a part-time member of staff to work for a maximum 5 hours either on a Saturday or Sunday - more hours available when needed for holidays.

Experience in retail is an advantage, but not essential.
Ability to communicate with people and excellent customer service needed.

We are a very close team who work well together and need another person to join us. The post is available with immediate effect and please apply in writing to Cooks with a CV.

Cooks of Trentham
Part-Time Staff Member at Cooks of Trentham
09/06/2021

Cooks of Trentham are looking for a part-time member of staff to work for minimum 11 hours a week, to include one weekend day.

Experience in retail is an advantage, but not essential.
Ability to communicate with people and excellent customer service needed.

We are a very close team who work well together and need another person to join us. The post is available with immediate effect and please apply in writing to Cooks with a CV.