Jobs in the Restaurants at Trentham
Jobs at Trentham Shopping Village
Jobs at Trentham Gardens

Jobs at Trentham

The Trentham Estate is a thriving business community - over 700 people were employed here during the Summer. It might also be well worth you coming to look around the Shopping Village, as short-term vacancies are often posted in the shop windows.

Current Vacancies

Visitor Experience Assistant
27/02/2020

We are looking for people to join the Visitor Experience team on a fixed-term basis. Applicants must have previous experience of working in a visitor attraction, or similar environment, in a customer facing role. Our team are helpful and friendly, with good communication skills to interact well with visitors. These roles would suit people who love working outdoors and ideally, have some grounds maintenance experience. Visitor Experience Assistants do sometimes work alone, therefore they must be capable of problem solving and taking ownership of issues that may arise. A working knowledge of health and safety good practice, will be an advantage, although first aid training will be provided.  Successful applicants must be flexible to work regular weekends, bank holidays, school holidays, and can expect to work early shifts from 8am, and late shifts until 9pm at peak times, on a rota basis.

Job Title: Visitor Experience Assistant

Team: Visitor Experience Team reporting to Visitor Experience Manager

Salary: Real Living Wage

Hours: Fixed-Term Contracts: up to 40 hours available per week on a rota basis, which will include working weekends with the opportunity to work mid-week, evenings and bank holidays. There are several contracts available to cover our peak season.

Start Date: 30th March 2020

End Date: 6th September 2020

Holidays: 25 per annum pro-rata, based on hours worked

Uniform: Will be provided

 The Visitor Experience Assistant provide, just over 830k Trentham Gardens visitors a year, with:

  • An award-winning standard of visitor experience. You’ll conduct routine maintenance checks, support a programme of activities and events, and work as boat and train crew.
  • A point of contact for our visitors, handling enquiries within the garden attraction, responding with accurate information, and taking appropriate action when dealing with incidents. This will include provision of First Aid, dealing with lost person situations, responding to and accurately recording customer feedback.
  • A consistently high standard of presentation of the attraction facilities, ensuring that Trentham Gardens is safe, clean and litter-free during our extensive, and busy peak season opening hours.

Daily Health and Safety, Maintenance and Cleaning Duties Responsible for daily health and safety checks and maintenance, litter picking, bin emptying and bin collection around the estate using a utility vehicle. Putting out and collecting in deck chairs, picnic tables and the boat access ramp. Checks will cover the adventure playground, barefoot walk, gardens and lakeside walks. Duties include toilet and visitor signage checks and undertaking any remedial cleaning and maintenance required.

 Support Trentham Garden and Estate Team This will include assisting the wider team with basic grounds maintenance tasks, including use of leaf blowers, mowers and other garden machinery, for which experience would be an advantage, although appropriate training and supervision will be provided.

Outdoor Pursuits Visitor Experience Assistant support the boat captain on lake cruises, drive the train and look after our passengers. This involves issuing tickets, cash handling and balancing, undertaking regular safety checks and delivering great customer service. Training will be provided, but a driving license is an advantage.

 Events Support the events team at our large-scale events such as our summer concerts, transport festival and fireworks. Duties will be very similar to above although Visitor Experience Assistant report to the Event Manager, on those days and could be on the rota to work late on Saturdays until around midnight. Be a point of contact for our activity providers, welcoming them, assisting with set up and breakdown of any associated equipment.

Teamworking As a member of the visitor experience team, you will work alongside our welcome, marketing and events colleagues and contribute to achieving the team’s targets. You’ll also work collaboratively with the estate, gardens and shopping village teams. We’ll expect you to be curious, ambitious for yourself and the business, be ready to be challenged and challenge so that we can improve. Be prepared to learn, grow, share and take part.

 To apply, please send your CV and completed application form to enquiry@trentham.co.uk by Friday 6th March.

Application Closing date: 6th March

Jobs at Trentham
Welcome Assistant
25/02/2020

We’re looking to appoint a Welcome Assistant, based at the garden entrance.

Previous experience in a similar environment such as a visitor attraction, hospitality provider or retailer is essential. Must have excellent customer service and communication skills. Previous till experience including open and close procedures is desirable.

Job title: Welcome Assistant

Team: Visitor Experience, reporting to Welcome Supervisor

Salary: Real Living Wage, paid monthly. Fixed-term contract, March to September                       

Hours: 8-20 weekly hours to be worked over 5 of 7 days on a rota basis, routinely working weekends, school holidays, summer evenings and bank holidays (which can be taken in lieu or paid double time).

Holidays: 25 days per annum pro rata

Uniform: Will be provided

Welcome Assistants provide just over 833k Trentham Gardens visitors a year, with:

  • A warm and friendly welcome.
  • A smooth and efficient ticket transaction, to best suit their needs.
  • Accurate and engaging attraction and activity information.

Front of House Meet, greet and assist visitors, letting them know what the garden highlights are, advising them of the pricing structure and information on activities happening in the Gardens prior to their purchase. Be visible at all times in the entrance and available to assist with enquiries, directions, queue management and accessibility (wheelchair hire and access).

Ensure the garden entrance environment is well presented. Do everything to ensure a happy visit that enhances a referral or a return, encourage reviews. Handle visitor feedback, remedy if necessary, record and feedback to the management team. 

Cashier Use the electronic till system for transactions and associated card and cash handling. Record accurate contact details and comply with GDPR. Offer directions and information relevant to the visitors’ expectations. Provide tickets and offer materials to enhance the visit.

Gate monitoring Particularly during peak times, to monitor tickets for validity, deal with any misuse and provide general assistance and guidance to visitors, enabling easy access for pushchairs and wheelchair users and visitors with dogs. There will also be a requirement to use hand-held scanners and to monitor external entries and exits for visitors during busier periods and at events.

Upselling Welcome Assistants upsell at every opportunity, ensuring visitors get the very best experience, by taking boat or train trips, or taking part in activities or upcoming events. Day ticket purchasers should be aware of the benefits of annual membership, using established sales tools. When redeeming vouchers, take into account postcode information and use upgrade cards where appropriate. Whenever time allows, chat with visitors – to enhance their experience. 

Teamworking Welcome Assistants are supported by Welcome Hosts and will be encouraged to be proactive in supporting the team to reach sales targets, and to work collaboratively to provide a memorable service. Be curious, ambitious for yourself and the business, be ready to be challenged and challenge so that we can improve. Be prepared to learn, grow, share and take part.

To apply, please send your CV and completed application form to enquiry@trentham.co.uk by Friday 6th March.

Application Closing date: 6th March

Contract Start Date: 12th March

Contract End Date: 30th Sept

Trentham Home and Garden
Home General Assistant at Trentham Home and Garden Centre
24/02/2020

Would you like to become part of a fast growing company and award winning team?

Vacancy - Home General Assistant
Location – Trentham Home and Garden Centre
Wage - Minimum wage
Hours - 22.5hrs
Days required - Monday-Friday 3.30pm – 8.00pm

Blue Diamond operates 37 Garden Centres in England and the Channel Islands. We target ABC1 consumers through our aspirational environments which deliver a point of difference within the sector. We are the third largest Garden Centre Group in the UK and are continuously growing. Our 37 Garden Centres are renowned as some of the best in the country and have won many retailing and restaurant awards. Our Garden Centres are located across the Country and offer fantastic career opportunities and the chance to progress within a highly successful group.

Please contact the Home Retail Manager Nickola Grinnall with a CV Nickola.grinnall@trenthamgardencentre.co.uk

Totally Delicious at Trentham Shopping Village
Supervisor at Totally Delicious
07/02/2020

Totally Delicious are looking for great people to be part of our passionate and hardworking team.

For 10 years we have been providing great food and service and today have 16 stores with many more to come as part of our ambitious growth plans.

This is a fantastic opportunity for the right person who wants to make a real difference for our company and yourself, The site where the position is based is at Totally Delicious, Trentham Gardens.

This is a very important role where you will report directly to the general manager.

As a Supervisor, your key responsibilities include all of the below:

  • Leading a team of up to 12 team members delivering great food and service
  • Maintaining and showing consistently our brand behaviours
  • Adhering to health and safety & hygiene laws
  • Excellent housekeeping standards and attention to detail
  • Delivering a consistent high standard of customer service
  • Achieving financial targets
  • Pushing marketing campaigns and to be sales focussed
  • Creating and maintaining a positive atmosphere within your store
  • Do you have the suitable characteristics to join us on our journey?

Our Great People show:

  • Loyalty
  • Passion
  • Professionalism
  • Ownership & responsibility
  • personality /creativity
  • Enterprising skills

Our great perks include:

  • 20% team discount in all our venues including tea rooms, cafes and our restaurant
  • ‘Going the Extra Mile’ GEM reward scheme drawn monthly
  • Operational hours Monday to Sunday - excellent work life balance rotas
  • Training courses
  • Team meals included when working a shift
  • Competitive rates of pay and bonus scheme for achieving agreed targets
  • Free on-site parking

Job Types: Full-time, Part-time

Job Types: Full-time, Temporary, Permanent

Experience: supervisory: 1 year (Preferred)

Click here to apply

Totally Delicious at Trentham Shopping Village
Team Member at Totally Delicious
07/02/2020

Totally Delicious are looking for great people to be part of our passionate and hardworking team for 10 years we have been providing great food and service across Staffordshire and today have 13 stores with many more to come as part of our ambitious growth plans.

You will be working in Totally Delicious n Trentham Gardens.

Do you have the suitable characteristics to join us on our journey?

As a team member, your key responsibilities include:

  • Delivering great food and drink
  • Showcasing brand behaviours
  • Adhering to health and safety & hygiene laws
  • Consistent housekeeping
  • Delivering a consistent high standard of customer service
  • Maintaining a positive atmosphere within your store

Our great people show

  • Loyalty
  • Passion
  • Professionalism
  • Ownership & responsibility
  • Use their initiative

Our great perks include:

  • 20% team discount in all our venues including tea rooms, cafes and our restaurant
  • ‘Going the Extra Mile’ GEM reward scheme drawn monthly
  • Day time operational hours
  • Training courses
  • Team meals included when working a shift
  • Free on-site parking

Applicants must be 16 years or over.

Job Types: Full-time, Part-time, Temporary

Salary: £5.00 to £8.25 /hour

Job Types: Full-time, Part-time, Temporary

Job Types: Full-time, Part-time, Temporary, Contract

Click here to apply

We're looking for volunteers
01/01/2020

We are looking for green-fingered volunteers who want to work with us at Trentham Gardens.

Tasks will include weeding, edging, planting, cutting back, and rose and wisteria pruning. These roles will be required on Tuesdays, Wednesdays, Thursdays and Fridays. All abilities welcome.

Come along to one of our induction days to see what it is all about.

Next Induction day: Monday 3rd February at 11am.

Please download and return a volunteer application form to enquiry@trentham.co.uk prior to attending.

For more information check out our gardening volunteer leaflet or email enquiry@trentham.co.uk