We answer some of the frequently asked questions in regards to Memberships
Q. Do I have to bring anything with me to buy a Membership?
A. All you need is yourself and payment method - we take the photos here for the ID cards
Q. Why do you need our contact details, how do you use them?
A. When you purchase an annual ticket, we take your photograph, home address and contact details so that we can identify you to gain admission, and to keep in touch with our latest news, event and membership information - including renewal reminders and customer satisfaction surveys. Only trusted staff, and contractors (such as our mailing house or email provider) who specifically need this information, have access to your personal information. You can opt out of our communications at any time, either at the main entrance, or by unsubscribing from our emails. Here at The Trentham Estate we take protecting information seriously; for more detail on how we use your personal information, please read our Privacy Notice, and GDPR blog.
Q. What if I want to buy the Membership for myself and another adult but they are not with me at the time of purchase?
A. That is not a problem, you can still purchase the Membership and we will issue you with a temporary card for them to exchange for one with photo ID, on their first visit.
Q. I would like to buy the Annual Ticket as a gift, what do I need to do?
A. You can purchase the Membership as a gift. All you need to do is call in at the Gardens Entrance and select the Membership category which will best fit their needs. We will need to know their full name, address and contact number.
Q. Can I use my membership to enter whenever I like? A. Usually yes, but to ensure social distancing can be maintained we are limiting the number of visitors, so both Members and Day Visitors will need to pre-book to visit the gardens. Please book your visit here. Please refer to the latest FAQs page for further information regarding your visits: https://www.trentham.co.uk/blog/2021/january/visitor-update/
Q. Can someone else use my Membership?
A. No, Memberships are non-transferable and only the named/photographed ticket holder can use the ticket. Friends and family can get 20% discount on the normal garden entry rate when accompanying a Membership holder aged 16+ on presentation of their Membership, including photo ID. We reserve the right to refuse entry and tickets will be withdrawn if found to be misused.
Q. What happens if I have lost my card?
A. If your ticket is lost or stolen a £5.00 administration charge per re-issued ticket will apply.
Q. Can I still enter the gardens if I have forgotten my card?
A. Yes, we will check your details on the system, which displays your photo ID. Just see a member of staff at the desk on the way into the garden via the main entrance.
Q. Do I get any discounts?
A. Yes, the Membership comes with the following discounts, for members aged 16+ showing photo ID a 20% discount on day tickets for accompanying friends and family applies. Reduced ticket prices for events (only applies to Membership holder, the Membership must be produced on the night of the event and must be valid for the day of the event). A 10% discount in many of the shops and cafes. Further information can be found on the season ticket privilege page.
Q. Can I get into the Monkey Forest with a Membership?
A. No sorry, your Membership gives you access to Trentham Gardens only, admission to Trentham Monkey Forest is not included. The Monkey Forest does offer discounted entry of £1 off per member for Membership holders, which can be redeemed at the Monkey Forest Kiosk.
Q. Can we take bikes or scooters into the gardens and lakeside?
A. No, we only permit bicycles and scooters for children aged 4 years and under at walking pace.
Q. When will my Membership expire?
A. Your Membership will start from the date of purchase, the expiry date is printed on the reverse of your member card.