Visitor Update - 5 January
The Trentham Estate is open in line with the Government Guidelines for the National Lockdown, this includes the Gardens and the Shopping Village, Garden Centre and for other essential retail, hospitality for takeaway and to facilitate click and collect where available.
We are open
Now more than ever, The Trentham Estate plays a really important role in providing access to fresh, outdoors space supporting wellbeing and mental health. We are therefore pleased to continue to offer our community a safe antidote during this really difficult time.
Full information on the restrictions can be found on the Government website: https://www.gov.uk/coronavirus
Safety is our priority
We are pleased to remain open for your enjoyment, however the safety of our staff, volunteers, visitors and local communities remains our priority.
We are pleased to have achieved the ‘Good To Go’ Visit England accreditation and have in place comprehensive safety measures which we constantly review.
We urge people to follow the Government Guidelines on the current restrictions applicable.
Please continue to follow social distancing rules when you arrive onsite, leaving 2 metres between you and other visitors, and avoid interaction with anyone outside your group, even if it is people you know.
QR Code Scanning
You will notice that we have added QR codes to the garden entry. We ask that you scan a QR code when you arrive, using the NHS COVID-19 app which is downloadable for both Apple and Android devices. This is to help trace and stop the spread of coronavirus (COVID-19).
This is a recommended measure by the government but not compulsory. If you don’t have the app or relevant technology to download it then our staff will be collecting information, if required, as you enter.
QR codes will also be present in all the cafes and restaurants onsite and staff will ask you to scan these before taking your seats.
Further information on the NHS COVID-19 app can be found here.
Entry to the Gardens
When visiting Trentham Gardens, please do arrive at any point during your allocated time slot. The time slots are for us to help manage the capacity of entering the gardens so do not worry if you are running a little late as you have the full hour to enter the gardens.
It is also important to note that once in the gardens, you can stay for as long as you like. Originally, we advised a 2 hour stay but as we have put new measures in place, we have been able to relax this.
Since lockdown, we also have a numbered queuing system which we will be continuing to use. This allows those visiting the garden to maintain at least a 2m gap from other individuals while in the queue to enter the gardens.
If you are waiting for a friend or family member, please remain outside of the queue, in the Shopping Village, until they arrive.
Unfortunately, we still are unable to allow access via the Lakeside Café, located at the South Entrance of the estate.
We ask that visitors wear a mask when entering the Visitor Centre and when speaking to staff at the Gardens Entrance. We understand that there are cases where people are exempt from wearing a mask, so please do let our staff know at the entrance.
All our visitor facing staff, such as those in the Visitor Centre and Gardens Entrance, will wear face coverings when they interact with you too.
What is closed in the gardens?
Currently, the only closures we have in place due to not being able to enforce the 2 metre ruling are; the Barefoot Walk, Maze, viewing platform, bird hides, boat and train.
A one-way, clockwise system is still in operation around the mile-long lake and exiting is still only via the bridge, by the Garden Centre. Please note, once in the Gardens, toilets are only accessible at the Café and Tearooms at each end of the Lakeside Walk.
We must remind people not to come to site if they have any symptoms. If you have booked a ticket for a particular day and feel you do have symptoms, please email firstname.lastname@example.org and we can look to facilitating your use of the ticket on another day.
When you can leave home?
You must not leave or be outside of your home except where you have a ‘reasonable excuse’. This will be put in law. The police can take action against you if you leave home without a ‘reasonable excuse’, and issue you with a fine (Fixed Penalty Notice).
You can be given a Fixed Penalty Notice of £200 for the first offence, doubling for further offences up to a maximum of £6,400.
A ‘reasonable excuse’ includes:
- Essential activities - you can leave home to buy things at shops or obtain services. You may also leave your home to do these things on behalf of a disabled or vulnerable person or someone self-isolating.
- Exercise - You can continue to exercise alone, with one other person or with your household or support bubble. This should be limited to once per day, and you should not travel outside your local area.You should maintain social distancing. See exercising and meeting other people.
Exercising and meeting other people definition
You can only leave your home to exercise, and not for the purpose of recreation or leisure (e.g. a picnic or a social meeting). This should be limited to once per day, and you should not travel outside your local area.
You can exercise in a public outdoor place:
- by yourself
- with the people you live with
- with your support bubble (if you are legally permitted to form one)
- in a childcare bubble where providing childcare
- or, when on your own, with 1 person from another household
Public outdoor places include:
- parks, beaches, countryside accessible to the public, forests
- public gardens (whether or not you pay to enter them)
- the grounds of a heritage site
- Outdoor sports venues, including tennis courts, golf courses and swimming pools, must close.
For the latest information relating to COVID19, please visit the gov.uk website.
The Trentham Team 💚