Annual Ticket Holder Terms and Conditions
A Trentham Gardens Annual Ticket entitles you to 12 months* access into the Gardens.
On purchasing, Annual Tickets can be post-dated when bought as gifts. Renewals cannot be post-dated.
All tickets are named individually and include a photo (excludes children and carers) to verify the identity of the ticket holder. Tickets are non-transferable and only the named/photographed ticket holder can use their Annual Ticket.
Families with pushchairs or wheelchairs will be allowed entry through the gates in the Gardens Entrance after having their tickets scanned by a member of staff.
Entrance to the Gardens can also be gained from the Southern Entrance via the Lakeside Cafe Gate (different opening/closing times apply).
Opening times and dates are applicable (opening hours vary with season change).
Trentham hosts many special events throughout the year, for all the family. Certain events are subject to an additional charge to enter the Gardens, including Annual Ticket Holders. Discounted rates are frequently available to Annual Ticket Holders for events, please enquire when booking. Proof of a valid Annual Ticket on the date of the event will be required.
For example - the Transport Festival is subject to an admission charge to the Gardens for Annual Ticket Holders. All Annual Ticket Holders will be required to pay for entry into the Gardens on this day at the agreed discounted ticket price.
Trentham offer your accompanying family and friends a 20% discount on day tickets when visiting Trentham Gardens with the Annual Ticket Holder. This offer is valid for members aged 16+ upon presentation of a valid annual ticket including photo ID. This offer is not valid on special event days or for the purchase of event tickets and cannot be used in conjunction with any other offers.
Annual Ticket Holders are offered discounts on selected items with participating retail outlets. Participating outlets display a discount symbol in the shop window and are listed on our Annual Ticket Privileges page, and in the Trentham Shopping Village leaflet available from the garden entrance.
Terms and conditions:
When you purchase an annual ticket, we take your photograph, home address and contact details so that we can identify you to gain admission, and to keep in touch with our latest news, event and membership information - including renewal reminders and customer satisfaction surveys. Only trusted staff, and contractors (such as our mailing house or email provider) who specifically need this information, have access to your personal information. You can opt out of our communications at any time, either at the main entrance, or by unsubscribing from our emails. Here at The Trentham Estate we take protecting information seriously; for more detail on how we use your personal information, please read our Privacy Notice, and GDPR blog.
We ask all visitors to help maintain the environment and ecology. We reserve the right to refuse admission and to remove from the estate those persons whose behaviour is inappropriate.
All tickets are non-transferable and non-refundable. Annual Ticket Holders may be asked for additional proof of identity at any time. Ticket misuse will be monitored. Tickets will be withdrawn if found to be misused.
Please note: If your ticket is lost or stolen a £5.00 administration charge per re-issued Annual Ticket will apply.
Your ticket will allow you entry through the Gardens Entrance and Lakeside Cafe entrance only, any day of the week*. Anyone found gaining access from unauthorised areas could result in their tickets being blocked and entry refused.
Children aged 15 years and under must be accompanied by an adult, aged 16 years and over. The child cannot use a child Annual Ticket once they have reached the age of 16 years unless accompanied by an adult.
Dogs will be permitted into all areas, except the Italian Gardens Tearoom, Lakeside Cafe, Adventure Play Areas, Barefoot Walk and Maze subject to them being kept on a short lead and under strict control at all times. Dog owners are responsible for cleaning up after their dogs.
Toddler’s cycles and scooters are permitted in the Gardens for children aged 4 and under only. No exceptions.
Visitors are reminded that for technical, operational and/or meteorological reasons some facilities may be removed or closed or entertainment cancelled and/or altered at any time, without prior notice.
We reserve the right to vary times/prices and to withdraw access to any areas or activities without notice.
We also reserve the right to withdraw annual tickets from Annual Ticket Holders who are abusive to members of staff or whose behaviour is deemed inappropriate whilst on or entering the estate.
General Terms and Conditions of Entry apply.
*CLOSED ON CHRISTMAS DAY
*NOT ON SPECIAL EVENT DAYS which include the seasonal performances on the Amphitheatre or access to the Transport Festival.
The Trentham Estate welcomes customer comments and suggestions. Please ask at the Garden Entrance for a comments form.
If you need any further information on the use of your ticket, please do not hesitate to contact us at the Gardens Entrance on or e-mail firstname.lastname@example.org