Visitor Update - September
It has been a while since our last Visitor Update, and with the Government announcing new measures recently, here are a few changes that you may notice on your next visit.
Rule of 6
We will be applying the ‘Rule of 6’ on entry into Trentham Gardens. Any groups of more than 6, will not be allowed entry into the gardens.
Please continue to follow social distancing rules when you arrive onsite, leaving 2 metres between you and other visitors, and avoid interaction with anyone outside your group, even if it is people you know.
QR Code Scanning
You will notice that we have added QR codes to the garden entry queue line. We ask that you scan a QR code when you arrive, using the NHS COVID-19 app which is downloadable for both Apple and Android devices. This is to help trace and stop the spread of coronavirus (COVID-19).
This is a recommended measure by the government but not compulsory. If you don’t have the app or relevant technology to download it then our staff will be collecting information, if required, as you enter.
QR codes will also be present in all the cafes and restaurants onsite and staff will ask you to scan these before taking your seats.
Further information on the NHS COVID-19 app can be found here.
Entry to the Gardens
When visiting Trentham Gardens, please do arrive at any point during your allocated time slot. The time slots are for us to help manage the capacity of entering the gardens so do not worry if you are running a little late as you have the full hour to enter the gardens.
It is also important to note that once in the gardens, you can stay for as long as you like. Originally, we advised a 2 hour stay but as we have put new measures in place, we have been able to relax this.
Since lockdown, we also have a numbered queuing system which we will be continuing to use. This allows those visiting the garden to maintain at least a 2m gap from other individuals while in the queue to enter the gardens.
If you are waiting for a friend or family member, please remain outside of the queue, in the Shopping Village, until they arrive.
Unfortunately, we still are unable to allow access via the Lakeside Café, located at the South Entrance of the estate.
We ask that visitors wear a mask when entering the Visitor Centre (located in the former David’s Brasserie unit) and when speaking to staff at the Gardens Entrance. We understand that there are cases where people are exempt from wearing a mask, so please do let our staff know at the entrance.
All our visitor facing staff, such as those in the Visitor Centre and Gardens Entrance, will wear face coverings when they interact with you too.
What is closed in the gardens?
Since reopening, we have managed to slowly open more parts of the garden when it is safe to do so.
Currently, the only closures we have in place due to not being able to enforce the 2 metre ruling are; the Barefoot Walk, Maze, viewing platform, bird hides, boat and train.
A one-way, clockwise system is still in operation around the mile-long lake and exiting is still only via the bridge, by the Garden Centre. Please note, once in the Gardens, toilets are only accessible at the Café and Tearooms at each end of the Lakeside Walk.
Annual Ticket Extensions
All Annual Tickets have been automatically extended to make up for the time lost during lockdown. This will be communicated to you via email before your original expiry date. If you have not had the email, or are unsure of your new expiry date, then please email email@example.com and they will be able to take a look at this for you.
We must remind people not to come to site if they have any symptoms. If you have booked a ticket for a particular day and feel you do have symptoms, please email firstname.lastname@example.org and we can look at moving your ticket to another date, once you are able to visit again.
For the latest information relating to COVID19, please visit the gov.uk website.
The Trentham Team 💚