Moonlight Movies - Everything you need to know before your visit

We hope you are as excited as us for the Moonlight Movies, taking place in August. We've put together a handy guide for information you'll need and measures put in place to keep you safe.

Times

  • Gates will open at 7pm and queuing will be socially distanced in SV – won’t open until 6pm, please don’t arrive before then to help minimise the gathering of crowds.
  • The play area will close at 8pm as light levels reduce– please ensure any children in your group are off the equipment at this time.
  • The film will start 20/30 minutes after sunset, likely to be around 8.40ish (first weekend), 8.30pm (second weekend).
  • There will be no interval and the film will finish at approximately 10.30pm.

Queuing

  • On arrival please enter the shopping village via the main entrance between the new booking office and Cadwaladers, we will be operating a one-way queuing system starting here.
  • Our staff will be on hand to direct you on arrival. Please ensure that you maintain social distancing in the queue by keeping 2m from other visitors at all time.
  • There will be a dedicated entrance for disabled access, please enter at the same point in the shopping village and our staff will direct you.

Bag Checks

Bag Checks

  • We will be conducting temperature checks and security bag checks in the queue, our team doing this will be wearing PPE in line with government guidance.
  • Please help us undertake these checks safely and quickly by having bags open ready for inspection at this point and by adhering to our guidelines on what you are allowed to bring to this event – this includes no trolleys, no golf/fishing umbrellas, knives, glass or glass bottles. A full list can be found here.

COVID precautions

  • Our grassed amphitheatre area normally holds 3000 people but we have set the maximum capacity for these screenings at 1000, so there is more than adequate space for you and your party to distance from other groups. Our security team will monitor and maintain this spacing during the evening.
  • We will be conducting temperature checks on the night, our team doing this will be wearing PPE in line with government guidance.
  • We have implemented a one-way system for entry and also within the gardens and the amphitheatre area, please follow this system and keep to pathways as much as possible.
  • In addition to the tea room toilets, we have bought in extra single unit toilets for these screenings. Please ensure that you use hand sanitiser on entry, after use and then again on exit.  These toilets will be cleaned during the event and deep cleaned after each night.
  • There are plenty of hand sanitiser stations around the gardens and specifically the amphitheatre, please ensure you wash or sanitise your hands regularly.
  • We are asking visitors to wear face coverings when going into enclosed spaces i.e. toilets or when visiting the catering units. Please note that we are only taking card payments at this event to minimise contact.
  • Please stay seated with your group as much as possible and avoid moving around unnecessarily.
  • Just a reminder that government guidance only allows gatherings of 6 people from different households or two different households. Please adhere to these restrictions at the event to ensure your safety.
  • We have ordered in extra bins for these events but in line with government guidance, we would be grateful if you could, wherever possible, please take your rubbish home with you.
  • Finally, if you are experiencing any COVID symptoms please do not attend this event (check .gov website for details of symptoms). If this happens to you, or any of your party, please email events@trentham.co.uk.

Tickets

  • Please ensure you bring your tickets with you, either printed out or on your smartphone – This will be scanned when you reach the Visitor Centre so please ensure all your group arrive together and ensure you have ATH cards with you if you have purchased an ATH discounted ticket.
  • Please ensure that you have your carers letter (if appropriate) and proof of age for children aged 15 attending Rocketman and 1917, available for inspection at this point (this can be found on the FAQ page below).
  • If you have booked a VIP Gazebo please proceed to the amphitheatre and find the gazebo with a reserved sign displaying your name – our staff will check your booking shortly after arrival so please keep your confirmation to hand.

FAQs

Things to bring

  • As the event is outdoors and will go ahead in inclement weather, please ensure you dress for the occasion and bring waterproofs in the event of rain.
  • You are welcome to bring fold up chairs, food & drink (all drinks must be in plastic bottles or cans, no glass is allowed), small umbrellas and blankets. 
  • It might sound obvious but please also bring your tickets and face masks.

Not to bring

  • Please don’t bring trolleys, gazebos, fishing or golf umbrellas, knives, glass or glass bottles and too much alcohol. Want you to have a good time but we also need to stay safe so please help us make this event a good one by supporting our policy on this.
  • A reminder that dogs, with the exception of assistance dogs, are not allowed at these screenings.

Further information can be found on our FAQ page